The Chino Valley Chamber of Commerce conducted a Chino Valley Business survey asking businesses how they have been impacted by the coronavirus.
We had 87 businesses respond to the following questions:
- What difficulties are you facing?
- What resources do you need?
- What action(s) has your business taken to address COVID-19?
- How can the Chamber best help you?
- How has your financial situation been impacted?
- Do you have ideas on ways we can support businesses?
- Are your employees impacted?
- Are you providing support to others?
Based on the responses Chino Valley businesses have indicated the following challenges:
- Non-essential businesses are suffering. Survey participants indicate their revenue has either stopped completely or have been severely impacted.
- Membership businesses have customers who are placing accounts on hold or are dropping them completely.
- Employees in all businesses have been showing up to work less
- Traffic for business has been severely impacted
- Contracts have been halted or delayed indefinitely
- Businesses have a large amount of receivables and are concerned with getting paid.
- Businesses have indicated drops in revenue from 70 to 100%
- Eye Care, Publishers and Real Estate companies have expressed hardships
Chino Valley businesses have indicated the following needs:
- Financial assistance to pay rent, business equipment, other monthly expenses
- Training on the utilization of online resources including Zoom
- Debt forgiveness
- Inventory supplies to keep patients and staff safe
- Extensions of rent from landlords
- Need to open so members don’t quit
- Hand sanitizer, donations, masks
- Support from community and promotion of businesses still in operation
Businesses have taken the following actions:
- Sanitizing everything
- Social Isolation
- Allowing for telecommuting
- Switching events and activities to online platforms
- Updated clients and employees on CDC guidelines
- Cancelling in-person appointments
- Following government mandates and communicating with clients
- Closed completely/temporarily
- Posted signage to promote proper sanitization
- Entire building is locked down
- Everyone wearing masks, protective wear and gloves.
The Chamber can best help businesses by:
- Keeping them informed
- Creating a list of restaurants that offer takeout/delivery services
- Creating a list of all businesses still in operation during the lockdown
- Provide applications and links to any information about resources that become available
- Advocate for businesses to receive financial assistance
- Partner with landlords, property management companies and landlords to defer payments
Financial Situation of businesses are:
- Income dropped to 0
- Lost clients and employees
- All pending sales cancelled
- Significant decline in revenue
- Can’t pay rent or loan
- Devastating impact with reported drop in revenues from 70 to 100%
- Future revenues have been impacted
We can support businesses by:
- Highlighting businesses/promoting businesses
- Educating businesses on government/grant/loan assistance
- Offer online trainings/presentations
- Buy local
- Provide resources for impacted businesses
- Support overhead costs/rent/mortgage
- Working with property owners to defer payments
- Work with utilities to defer payments
- Provide outreach and support
- No taxes during crisis
Employees have been impacted by:
- Employees are impacted at most employers with layoffs, furloughs, or reduced hours
- Employees are utilizing sick time and vacation time limiting business productivity
- Telecommuting has presented challenges to some businesses
- Nearly all businesses surveyed expressed some minor and some substantial impact to employees
Businesses are helping others by:
- Offering telehealth appointments
- Distributing information about how to diminish risk
- Emotional support
- Created a Facebook page to offer services online
- Offering free food delivery/discount on curbside pickups
- Assisting church, neighborhood and businesses
- Checking in with elderly customers to make sure they are ok.
- Discounts on To Go Orders
- Supporting other businesses who are struggling
- Providing food to students
- Supporting the homeless with food and support
- Educate businesses on social distancing and wearing protective gear
- Supporting quick repair of Amazon fleet to ensure on-time deliveries
- Shopping locally and ordering takeout
- Promoting businesses on social media
If you’re a better visual learner I delivered the results of our Chino Valley Coronavirus Survey on a Facebook Live video which you can watch here – https://www.facebook.com/ChinoValleyChamberOfCommerce/videos/529013021344459/